Hyatt Regency Pune & Residences

Our experience with the hotel was nothing short of a disaster. Even before arriving, the staff was unresponsive and failed to fulfill our requested arrangements. We had high hopes for our special day, especially after receiving a confirmation for an upgrade to a Royal Suite from our originally booked Regency Suite. However, upon arrival, the hotel had no record of the upgrade. Thankfully, Paromita managed to sort it out, but the promised room decor and flowers were nowhere to be found. Despite requesting them during turn down service, they were never delivered. To make matters worse, the powder room had leakages, and both washrooms lacked essential jet sprays commonly found in Indian toilets. It was an unexpected inconvenience while traveling in India. Even simple requests for towels, napkins, and water bottles required multiple follow-ups, taking an exasperating 30 minutes to be fulfilled. When we opted for in-room dining and requested a low-salt dish due to dietary restrictions, we were shockingly refused. Being on a strict diet, we had to sleep without any dinner. The following morning, breakfast was a repeat of the same disappointing story. However, after escalating the issue, Paromita and Chef Vikas finally helped us with a salt-free dosa and chutney. The spa appointments were yet another mess. Despite being promised a call back for confirmation on the first day, I never received one, resulting in the loss of a soon-to-expire voucher. The next day, the front office manager confirmed a spa appointment between 10-12, but later informed us that it was only available after 3, which clashed with our 2 o'clock checkout time. Finally, the most distressing incident occurred when my ring was stolen from the room. The hotel's response was lackadaisical and far from transparent in their investigations. It was only after approaching the GM that I received a mere update, rather than a comprehensive and transparent report. The ring held immense emotional value, surpassing the cost of memberships and the hotel itself. After sharing feedback, a staff member contacted me, offering WOH points as compensation. However, they were misinformed, and despite follow-ups, no one got back to me, leaving me feeling utterly ignored. In summary, this hotel is a complete disaster. I urge future travelers to steer clear of this establishment. Their incompetence, lack of accountability, and poor coordination among staff members are utterly disappointing. Save yourself the trouble and choose a different option.

amazing cuisine in eqiq Thank you to Chef Mayank, Chef Ashish, Chef Ashish, Chef Soumya, Chef Prabhat, Chef Faheem, Chef Sanjay, and the service crew amol Aman for the amazing amchiiri bhindi, dessert, and faluda ice cream.

Excellent service and cuisine. I visited the Hyatt Regency for the first time, and the cuisine was fantastic and the service was outstanding. I enjoy paneer jodpuri aloo and other dishes, and the personnel was excellent. cooking Mayank Sumon Amol, Sunil, and Chef Fahim

Space is simply fantastic at such occasions. There is a bar nearby where you may unwind and sip your beverage in the ideal setting. The staff is really helpful and kind. Food and service are both excellent.

"I am pleased to say that my stay at Hyatt Regency Pune has been excellent and has surpassed all my expectations. We enjoyed everything about our stay at your hotel. From the moment of our arrival to our last minute at your place, we were treated like so good. I really liked your services. The staff was very wonderful and catered to my every need of the function. The room was impeccably clean and all the facilities were in perfect working order. Thank you for making my Engagement memorable with your excellent hospitality, and I wish to visit again real soo"

It was truelly a great experience the whole hyatt team was so co-operative and managed all the things very professionally..

I choose Hyatt Regency Pune as my wedding location the best part was the food service which was customised and was highly satisfactory.Feedback from the guests was very good and has beaten the expectations. Management and staff were very co-operative and supported in all respects all through the wedding. This made the event a memorable one.

Our choice was Hyatt Regency, Pune as the wedding venue and believe me, it couldn't have been any better. THe decor and the food was so on point. Their service and management staff is highly trained in order to provide the best experience to their guests. Everyone invited to our wedding simply loved the venue and the arrangements made by the staff.

They provided me personalised service right from decor to menu for all the events.Their team was experienced and professional as wedding planners and they did help me to plan and arrange the wedding and they made sure it is was a memorable event for me and for my special ones.

The Hyatt Regency in Pune is a nice place to have a reception of your wedding. Their food is fantastic and tastes amzing. the staff is very kind and humble and serves with grace.The decoration, services, management everything is of superb quality. they have very nice people who always understands the customers need.