Wari Couture

Very very poor customer service. Ordered 7 dresses made to measure. They took all the measurements and then gave a date as to when they will be ready. Poor communication and delayed the dresses being ready. Collected the dresses a week later than the collection date and the dresses were too long. When I called and informed that it was too long, they were adamant this will be amended and done on the day I took the dresses back for FREE. When I arrived a few days later, they took me to another shop who wanted to charge me £40 to re alter. What kind of service is this??? They made the mistake by not following the measurements they initially took and then had the cheek to want to charge me another £40. Avoid at all costs. I spent just short of £1000 and they argued over altering it again for £40

Rubbish experience, scammers. Liars. Bought my wedding dress from here they didn’t make it how I wanted it. All there other good reviews are fake. Just remember this will come back and bite you in the ass …

This is the best shop in stratford by far and one of the best customer experience ive received in retail shops by far. Back in october, As a stressed covid bride going from shop to shop in a desperate attempt to find an off the shelf dress that is still perfect in every way - I gave up hope of finding the dream outfit and resorted to just accepting whatever i find. Then I step into wari couture and my experience was simply outstanding. Firstly the outfits are literally the best in the road, incredibly good quality and perfect for those wanting a classy, sophisticated yet modern look. Secondly The gentleman running the shop welcomed me in, asked me what i am looking for and suggested some pieces for me and then left me to decide with my sister. He did not immediately come run to me and start following me like a hawk (as you annoyingly find in other shops), instead allowed me to feel comfortable and not pressured. He was available when i required his assistance and modestly answered all my questions about orders during covid etc. I then happily picked my piece and was happy to buy off the shelf given my time restraints but he instead offered to have it made for me despite i needing the outfit in 2 weeks! I kept insisting it was fine and that I was happy to buy off the shelf as I did not want to risk it and my outfit doesnt arrive, however he replied how he wants the dress perfect for me. He asked for my dates and arranged with the tailor and accommodated to all my requests such as colour change and having a second dupatta. He then gave me the number to contact to discuss anything and be updated of my order. After purchasing i was worried about delay of my order, given its arriving from India and with lockdown being enforced for a month, however his communication was simply excellent. He kept me informed frequently and delivered during lockdown! The dress was exactly what i asked for and colours matched exactly to my requirement. He also offered another consultation with the tailor should the dress need further fitting which was also speedily arranged. overall a very happy customer and i will be returning again!

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