Payal & Zinal

Payal and Zinal offered a good collection of outfits. Their selection was stylish and suitable for various wedding events.

My experience at Payal and Zinal was amazing!!. Vanshika was brilliant from start to finish. The customer service was excellent, and the team in Surat understood exactly what I wanted and delivered my outfit to the expectations that I had ! Cannot fault them in the slightest. Will be back again soon :)

Very happy with their customer service. I was given frequent update regarding my outfit. Outfits were delivered to me on time and was sized perfectly. Highly recommend

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Great experience with Vanshika . Dint had to do any follow up for my outfit and reverting was very swift and prompt . Loved the outfit too . And fitting was perfect .

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I had a great experience with Payal Zinal Surat store for my mehendi lehenga. Vanshika was very helpful with the customisation. Highly recommend for your wedding needs!

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I had a great buying experience. P&Z has an awesome collection. Vanshika at the Surat store was great help with customisation. They can customise outfits very easily! Loved it here!

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Can’t thank enough as to how beautifully my Mehendi Lehenga was made… Initially I was vey confused and saw numerous websites.Didn’t know what to wear and which color to pick, then I stumbled upon Payal and Zinal. Clothes were totally my vibe and I had to had to choose an outfit although it was little above my initial budget. I did decide an outfit and the whole experience was seamless. They were patient enough with multiple decisions I made… Gave them my designs and measurements.. I was very very skeptical about the fitting because I ordered online.. Long story short to the day I received the package! It was the best decision I made by choosing Payal n Zinal.. Fitting, Finishing, Quality of work, Fabric, color hues, over all lehenga and blouse eveything was just how I imagined..Everyone loved it so much!!! Can’t wait for future purchases :)

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Worst experience ever. They will tell you whatever customisation you want but later they wont do as expected. Charged handsome money but the final product was very poor. No trials, damaged piece and fabric of raw quality. Big brand but they dont do as they are portraying on social media.

Very very poor finish, and poor customer service. If you are buying online or are international, please avoid the heartache. It will start off well, but it’s all downhill from the deposit. Aside from their poor organisational skills and me having to constantly remind / ask for updates for them to fulfil their commitments that they agreed to, my very expensive bridal Lehenga once it arrived was of a very poor quality - raw hems, poor stitching, and patches of fabric added to make the Lehenga longer to my height (unsure is the skirt was originally cut for someone else or scraps were used). I’ve attached photos. I’m all for upcycling, but I was told it was custom made and printed for me, and I would not expect to pay this much for an upcycled or second hand piece. Originally, they just asked I go to my own tailor. My tailor uncovered more poor quality work, which once I shared with the organisation, they are now asking I pay to return my Lehenga to them so that they can send a new one. More money, for a lehenga that might still be poorly finished. After I’ve already spent money fixing the poor stitching on what they’d sent. They also won’t send the new skirt without me sending back the one I’ve tried to fix. But they won’t reimburse me the cost of the courier. Will they just send my poor skirt to someone else and say it’s custom made? It’s all baffling to me. There will also be hidden fees they’ll ask you to pay for after the fact (bank transfer fees from their bank, and delivery charges). Bringing this up with customer service led to many heated arguments, and my mother who had to try and fix the messy skirt getting emotional. They made an error on my waist (made to my *exact* waist high measurement, with only more tight options provided), and they told me I had put on weight. I have not. Since then, I’ve constantly been gaslighted and told all the errors are my fault and I’ve got ‘bargains’ because I refused to pay fees they never told me about (the fees their bank charged them, that they weren’t even aware of!) and my other ‘bargain’ was them matching the price of their product to an online retailer that they agreed to. Don’t say you’ll match a retailer’s terms and conditions and then call me out for these expectations. I reached out directly to Payal to try and resolve things and apologise for my mother’s outbursts, but no apology on their part was forthcoming and I was eventually insulted. At least I tried. Rating of one for a gorgeous design, and the blouse and chunni being well designed.

Not worth the money look for something else. Material is real bad and not so good quality and charge lots of money. They just open this story to still peoples money not so experience