Luxe by PJ

This is to share and highlight my extremely disappointing experience at Luxe by PJ. On October 10th, I went in for a Kera Smooth treatment, but the salon failed to disclose the full details upfront. Halfway through the treatment, they began revealing information gradually after realizing their mistake. They even tried to pressure me into buying products. The next day, on October 11th, I went in for a rinse (as instructed by the salon) and was shocked when they refused to shampoo my hair, likely because they knew it would reveal the damage they'd caused. They only wanted to rinse my hair. After the rinse, I discovered that they had burnt my hair. When I spoke to the owner, Pooja Jaiswal, she completely denied it and had the audacity to claim that I had come in with burnt hair. There was no senior member available at the salon. Ms. Pooja Jaiswal didn’t even have the courage to come to the salon in person to address the issue and on requesting she refused to show me any CCTV footage of the hair I had before the treatment. The hairdresser who originally treated my hair was missing on the second day, and my hair was handed to an inexperienced person. This salon is highly unprofessional, and I believe they are misleading customers for financial gain. I paid a huge amount of Rs. 8000/- for this kind of treatment. Why would they proceed with the treatment if my hair was supposedly burnt? I will surely drag the salon to the consumer forum and even register a complaint to the competent authorities about the malpractices followed by them, to ensure no one else falls victim to their deceit. I would never recommend Luxe by PJ. They completely ruined my look, given me mental trauma for my appearance and I will not let this slide. I went to my older hair expert who is in a branded salon and he confirmed that is because of negliegence of the Mr. Sharukh who applied the smoothening cream for a longer duration than required. I repeatedly insisted the owner to show my video footage of bad hair but she denied because it will be a trap for her....After spending 8000/- they were demanding more money in false names... thieves they are....