Ejaaz Couture

Ejaaz couture is a horrible place to buy a lehenga and i am not the only bride to be fleeced i’ve read so many reviews claiming the same. We went to the store and took a look at the lehengas! Ending up liking one for which we were told if we were sure to give a token amount (bonnie) just to show its their first sale of the day. There was no mention of refund or any receipt so we gave 5k (our mistake) and left to check out one place (till this time we were sure of the gold lehenga) but after going and checking other places out we realised that they r scamming us! They prefer cash payment and inspite of that they want to take the complete GST amount and for customisation its a bomb. So we went back in 20 minutes and told them we are not interested they refused to return the token amount claiming its already deposited which wasn’t possible and they have no return policy. HORRIBLE EXPERIENCE. LUCKILY this was just 5000 and i dint book the lehenga because after coming home furious i read reviews and some brides have lost way more money. Idk how such stores have such prominent locations but such down market behaviour.

I will list down all the things that had happened from ordering experience to getting my outfits ready to delivering to the home. 1. They didn’t allow me to video call to my fiance which couldn’t come due to some reasons. 2. I asked them I will need my duppatta in August first week and informed them that I will come on 13th aug and had booked my flight for the same. (10 days prior informed them). She asked me on 12th, can you come on 14th, your dress had not reached the store. Is this they are supposed to operate even I had informed them 10 days prior. 3. I had my return flight booked on 13th august that I informed her earlier, later she asked please come in evening 4 pm. 4. Last is worst of all, I had my trials there and head duppatta was not at the store, she told, it is gone for dry clean(other 3 things came). We asked her to deliver it at home as we couldn’t visit the store again. She told she will deliver it home. We visited the store on friday(13th august) and asked on friday if she had courier it, she told she will deliver tomorrow to my dad and she messaged me that she will ship on coming Tuesday. On saturday, she told she had couriered it but didn’t share any tracking id. We asked the tracking id again on Monday, she didn’t share it. She shared the tracking id on Wednesday and messaged it will work in the evening. It had not started working till yday and she was ignoring calls and messages from couple of days, she kept on lying about the courier update. We asked her to return our money for the dupatta if the dupatta is not ready. I think she was lying about the courier part the whole time as duppatta was not ready. Thursday, one of our known has gone to store to collect it, she was refusing to talk on phone with us. This was the worst shopping experience of our lifetime. Even after spending so much of money, this is how they serve their customers. Never ever trust them on the timings and delivery part, I would say look for other designers, they will serve you better. This was a total waste of time and money!!!

We could not be more grateful and pleased with the brand, tailors, and store staff who made our shopping experience so wonderful. We ordered two lehengas from their store in Delhi and the lehengas we received were beyond our expectations -- they looked so beautiful and fit us perfectly! I highly recommend this designer brand to anyone looking to buy beautiful, well-made Indian clothes for her wedding. Lot of lots of best wishes

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This entire experience with Ejaaz Couture has been a nightmare. The lack of professionalism, lies, manipulation, and refusal to take responsibility for their mistakes have left me utterly disappointed. I would strongly advise anyone considering Ejaaz Couture to reconsider. They have demonstrated a complete disregard for customer satisfaction and integrity. I am now left with a bitter memory of my wedding shopping experience, which was supposed to be a joyful and memorable time. Instead, it has been filled with frustration, disappointment, and regret. Ejaaz Couture has shown me that they prioritize their own interests over their customers', and I hope that by sharing my experience, others can avoid the distress I have endured.

I am so impressed by the design options that this designer has! Each and very look is curated to top level. It’s like dream come to true for me and my friend both of us had our shopping for sangeet Lehenga and Reception lehenga from Ejaaz. I am writing this review just to show my gratitude to the entire design and sales team for their patience and working so hard on our outfits. Love you guys!! I am your client forever !!❤️

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I decided to go with Ejaaz based on their designs on Instagram. Had the worst experience ever. I placed an order in April 2021 for delivery in Nov 2021. I received a call from their staff member in Oct 2021 asking if I still wanted the lehnga before they started production. I asked them to put it on hold since the wedding was postponed. I received a call from a different staff member the very next day saying the lehnga was already ready. We asked them if there was a way to change the design/color of the lehnga since the venue was changed to a beach wedding and the previous selection did not make sense now. They refused. What followed was a series of calls and visits to their store to fix the situation, all of which were handled extremely unprofessionally by their staff, to a point where their staff member called and shouted on my parents and me. It is one thing to not cooperate with us in a situation and another to disrespect, shout and insult my family and me. They accused us of lying about the first phone call from their staff member, the venue change (obviously because they knew when and where I will get married better than me) and also of wanting free goods when we already had paid 1.5 lakhs for the lehnga. They continued to send offensive messages to me on WhatsApp and harass me after I had decided to not take the lehnga from them. It would almost be an insult for me at this point to wear their lehnga on my wedding day. The worst customer experience, lack professionalism. Would not recommend for overseas clients were there can be potential change in travel plans. Update: After the reply was posted, 1) why we changed our mind about the lehnga is not their business. Irrespective, the whole story was told to them in the correct timeline. 2) My problem is not the fact the they refused to change the design, my problem is how the situation was handled and how horribly this person spoke to me and my mother. The person who handles their WhatsApp account even threatened me by taking screenshot of my phone number and WhatsApp profile. He said he would share it will whoever he worked with, forgetting the fact that I don’t buy wedding lehngas everyday. With a simple polite request to change the lehnga he went on a rant.

What a great experience with Ejaaz couture. Really loves the variety of lehanga's here. Superb

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Wonderful outfit collections here. Such a great variety.

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I bought lehenga for my brother’s wedding from them for summer wedding. The jazz and sparkle added in. My customised lehenga order by the team is beyond my expectation! I never imagined this lehenga to come out so amazing.. It was so much worth it ..Hand on there best lehenga ever from Ejaaz Couture.. yay!! 🤩

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Execellent collection. Latest designs. Recommeded to every one

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